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Can’t find what you need in our help pages? Contact support. Be sure to include the following…

  • Library card number
  • Title(s) of problem download(s)
  • Steps to reproduce the problem
  • Exact text of any error messages
  • URLs of any error pages
  • Applicable software
  • Operating system (Mac® OS 10.6.5, Windows® 7, iOS v4.2, etc.)
  • Internet browser (Internet Explorer® 8, Firefox® 3.6, Safari 5.0, etc.)
  • If applicable, device type (Android™, BlackBerry®, iPhone®, iPad®, etc.)

  
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